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December 23, 2007

Vodafone Ireland screwing with customers and advertising standards

Earlier this year I had to cancel my datacard plan with Vodafone Ireland because they simply refused to fix the 'data flooded' cell tower in Rathkeale on which I depended for 3G connectivity. Two months after my connectivity first disappeared, with numerous phone calls in between they still couldn't give even give me a date for when it might be fixed. After spending €49 a month with them for the 8 months previous to that I have to say it was the most hair tearingly frustrating customer experience I've ever had. Put bluntly Vodafone demonstrated that they couldn't give a f**k about me or my business.

Recently Conor O'Neill has gone through a similarly enraging episode with the same mobile operator, though relating to another product, which he chronicles in a blog post under the title of 'Vodafone - Staring into the Abyss'.

"Vodafone Live is not an internet connection, it is a bastardized hamstrung http proxy and the Advertising Standards Authority should come down on them like a ton of bricks"

04:30 PM | Permalink

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Comments

I had high hopes for 3 but it looks like they are equally clueless with blocking ports too. I remember when they launched, someone I knew in BT (who built 3 Ireland) gave them zero chance of success. Pity.

Posted by: Conor O'Neill | Dec 24, 2007 2:55:39 PM

I'd be very surprised if anything can be done about this. The consumer in Ireland is f***ed and there's no one to help us. Not only is there a lack of will in government, there is a severe shortage of competency to enable proper telecoms regulation.

Posted by: James Gallagher | Dec 28, 2007 1:40:11 PM

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