Six Apart's customer service set them apart

Six Apart's troubles with their TypePad blogging service have been well documented over the last few weeks including their frank and gracious acknowledgement of the issues on their own blogs. They took their customer care standard to an even higher level today though when I received an email asking me to choose what level of compensation I deemed appropriate. The choices were -

• While the performance issues caused me some inconvenience I mainly found the service acceptable last month.
  Give me 15 free days of TypePad.

• The performance issues made it very difficult for me to use the service on multiple occasions during the month.
  Give me 30 free days of TypePad.

• The performance issues affected me greatly, making my experience unacceptable for most of the month.
  Give me 45 free days of TypePad.

• I really wasn't affected and feel I got the great service I paid for last month.
  Thank you for the offer, but please don't credit my account.

I chose the first because I wasn't badly effected overall. I really have to admire Six Apart for this exemplary initiative and I hope their customers don't take advantage of them on this offer.

Comments

[Christine]

Pity their customer service for LiveJournal users isn't so great... "Finally, please be aware that write-in campaigns are never effective in swaying the opinion of the Abuse Team or LiveJournal administrators, or in focusing attention on a particular issue"http://ljabuse.blogspot.com/2006/05/livejournal-and-customer-relations.html

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